Exhibit 3.1: Keys to Pre-Planning Phase Success
Know the Customer's Programs
Customer needs drive and influence every project. Know the customer's long-range plans; likelihood of short-term expansion or
contraction; and special needs and concerns. All of these factors come into play during the project development phase. The
sooner the familiarity with customer programs is understood and incorporated, the more solid the foundation for project
development. GSA's Workplace 20-20 Program can help make the workplace a strategic tool to meet business objectives.
Develop Sound Asset Strategies
Meaningful Feasibility Studies and PDSs must be conducted within a valid context and assessment of the facility. Local Portfolio
Plans (LPPs) and Asset Business Plans (ABPs) are the key tools to develop and understand that context over time.
Emphasize Solid Working Relationships With Both the Customer and Community Stakeholders
Good working relationships developed over the course of several years are the most valuable asset to bring into the project
development process. GSA Property Managers, Realty Specialists, and others are important ambassadors to various stakeholders.
This is especially significant when projects become controversial or dependent on community actions and approvals.
Develop Budgets to Support Capital Planning
The cost of Feasibility Studies and PDSs represent significant investments by GSA. High-quality studies require that sufficient
funds (BA61) be set aside and available at the right time. Inadequate planning budgets will not produce high-quality results.
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