What's Important and When
Customer Considerations
Special Projects,
Unique Processes
PBS's approach to providing superior workplaces for federal workers must include
Border stations and court-
a solid understanding of the customer's needs. These include the customer's
houses are considered
strategic business goals, human capital issues, ability to respond to change, use of
"non-standard" new con-
high-performance environments, and work processes and settings. Customer
struction projects. GSA
needs and project requirements must be addressed throughout the process, but the
and its customer agencies
Feasibility Study and PDS address them differently.
have developed specific
tools to determine the
programming, scope, and
Customer Moves and Phasing
cost of these facilities,
The strategy for managing customer moves before, during, and after construction
based on projected
significantly impacts project cost, customer mission, and customer satisfaction.
business loads.
Alternatives examined during both the Feasibility Study and the PDS must
These tools (e.g., traffic
consider these issues. Pay special attention to options that can execute projects
generation models, con-
efficiently in occupied space or constrained sites and minimize construction
struction benchmarks,
impact on operational activities.
design standards) promote
consistency nationwide
Pre-Planning
and support the review by
Lays groundwork to understand client needs and business cycles, as appropriate.
GSA's outside stakeholders.
These analysis tools and
Feasibility Study
results are required for
Assesses alternative impacts on customer moves and phasing.
any capital project proposal
Includes phasing and swing space plans for renovations in occupied buildings
involving the courts or
border agencies.
that take into account customer business cycles.
Proposes the design and construction budget for the preferred alternative.
The budget should reflect realistically the range of potential changes in project
definition before construction begins (e.g., site acquisition and development,
change in agency operation, cost increases).
Program Development Study
Assesses micro-level alternatives, such as moves and planned buildouts
within a building.
Housing Plans
Housing plans, which identify customer space needs, are an important underpinning
for the site/design and the construction funding requests, as well as the facility
design process. GSA Project and Portfolio Managers rely on the housing plans in the
Feasibility Study and the PDS to answer OMB and congressional questions and to
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